Informazioni Legali Aggiuntive

The purpose of this section is to provide additional legal information regarding prices, payments, shipping, withdrawal rights, and data protection, to enable consumers in Italy to understand the applicable regulatory framework before making a purchase.

Ⅰ. General Information

This additional legal information aims to clarify certain essential aspects of the purchasing process, referring to the current provisions of the European Union and Italian law concerning consumer protection.

Ⅱ. Scope of Service

This information applies to the following conditions:

  • Website: sicilyonyourtable.com

  • Service recipients: consumers residing in Italy

  • Delivery method: use of the DDP (Delivered Duty Paid) model, with taxes and duties included in the displayed price

Ⅲ. Shipping and Delivery

Regarding shipping, the following general guidelines apply:

  • Shipping location: Italy

  • Carriers used: transport is entrusted to national couriers, with tracking available

  • Handling times: after payment confirmation, the order usually enters processing and is shipped within 1-3 business days

  • Estimated delivery times: within Italy, approximately 3-7 business days, with possible variations for remote areas

  • Documentation: each shipment is accompanied by the necessary documentation in accordance with current regulations

Ⅳ. Prices and Taxes

Regarding prices and taxes, it is specified that:

  • the DDP method includes duties and related costs;

  • no additional charges are separately indicated at the time of delivery;

  • customs formalities are handled according to applicable procedures.

Ⅴ. Right of Withdrawal and Returns

Pursuant to Directive 2011/83/EU, in cases provided for by law, the right of withdrawal can be exercised within 14 business days from product receipt.

Requests must be submitted according to the procedures described in the Return, Refund, and Replacement Policy, which governs the conditions, timelines, and necessary information for handling practices.

Ⅵ. Payments and Data Protection

Regarding payments and data processing:

  • payment transactions are handled by PCI-DSS compliant entities;

  • no complete sensitive bank data is stored;

  • information transmission occurs via HTTPS protocol;

  • personal data processing is carried out in compliance with Regulation (EU) 2016/679 – GDPR, according to principles of lawfulness, transparency, and control by the data subject.

Ⅶ. After-Sales Assistance

After-sales assistance requests must be submitted according to the procedures indicated in the Return, Refund, and Replacement Policy.

Requests are managed based on the information provided and the indicated operating hours.

Ⅷ. Contacts

For questions related to this Additional Legal Information or applicable policies, you can use the following contact details:

  • Address: via Ducezio 82, 96017 Noto, Syracuse, Italy

  • Phone: +39 06 9760 0958

  • Email: info@sicilyonyourtable.com

  • Hours: Monday to Friday, 9:00–12:30 / 14:00–18:00 (CET)

Ⅸ. Applicable Law and Dispute Resolution

This legal information is governed by the Italian Consumer Code and European Union regulations on consumer protection.

In case of disputes, a consensual solution is preferred; if this is not possible, jurisdiction is assigned to the competent Italian courts.

Ⅹ. GDPR and User Rights

Pursuant to Article 27 of the GDPR, a representative in the European Union has been designated, who can be contacted at the following address:

  • Email: info@sicilyonyourtable.com

Users can exercise their rights under the GDPR, including access, rectification, erasure, restriction of processing, data portability, and objection, using the contact details provided above.